As with all the great products from X10 Wireless Technology, when you order your iconRemote universal remote control, you will receive a risk-free 30-day money back guarantee. If you are not completely satisfied with your purchase for any reason, just call us to get a Return Merchandise Authorization, and return your iconRemote in its original packaging for a no-hassle refund. It’s that simple!
Our Policies
All orders from X10 Wireless Technology Incorporated (X10 WTI) may be returned within 30 days for a full refund with the exception of the products listed below. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call toll free (800) 675-3044 to obtain an RMA# from an X10 representative.
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
X10 WTI is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since X10 WTI cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Product Exceptions To Return Policy
All oversize televisions (27 inches and larger), LCD or Plasma Screen TVs and Monitors may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversize television:
You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.
You must sign the shipper's release form (if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV.
After delivery, contact the manufacturer directly or check any applicable warranty you might have.
If you’ve got questions, we’ve got answers
Do you have questions about the iconRemote universal remote or our return policy? We have a fully staffed call center available 24 hours/day, 7 days/week. We can answer any questions and help you decide if the iconRemote is the best choice for your home theater system.
Now you can stay up to date on all the exciting new products that X10 has to offer! Subscribe to X10’s Newsletter and you will receive exclusive offers, useful tips, and a free $15 gift certificate. What are you waiting for?
iconRemote Home Theater Pack
Dim the lights when the movie starts from the comfort of your favorite chair. With the Home Theater Package, you can turn lights on and off or dim them from your iconRemote! Pick up your Home Theater Package today and make your home feel like the big movie theaters. (Without the overpriced popcorn!)
We offer extended warranty plans to ensure that your iconRemote gives you many years of “fresh-out-of-the-box” performance. Plus, you’ll get unlimited access to technical support and long-term coverage for up to 5 years! How is that for service?
Learn More >>
X10 Product Knowledge Base Click Here to get X10 product manuals, setup instructions and easy step-by-step help to your frequently asked questions.
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Call us at: 800-675-3044
Additional Phone Support
If you were not able to get the help you need or answer to your question from the links above, please call us Monday - Friday from 5am-9pm PST.
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*Prices are posted in $US dollars ONLY! Prices may change without notice and discounts may be subject to additional constraints. X10 reserves the right to discontinue the posted promotional offers at any time.